Welcome to Hope Instrument FAQs & Support. Please feel free to contact us by email for direct support at [email protected]. We offer the following service options:

  • 1.Services-Hopetech Instrument provides the following services for electronic test equipment manufactured by our factory.

  • 2.Calibration-This service is provided to calibrate each instrument you purchased for us to the latest manufacturer’s specifications.

  • 3.Repair-Repair or replacement of parts, wiring and circuit boards for each testers under warranty or non-warranty to the latest manufacturer’s specifications.

    A Return Material Authorization (RMA) code is required for testers being sent to Hope Instrument for repair. An RMA code can be obtained by email at [email protected].
    NOTE: Unauthorized returns for repair will not be accepted and will be returned at the shipper’s expense;
    Or please contact your local representative or nearest Authorized Distributor of Hope Instrument.

  • 4.Upgrades for Firmware & Software-Contact us and inquire about the availability of upgrades for the items purchased from us. We provide comprehensive firmware and software for all battery internal testers, resistance testers and PV safety testes with updates available here as needed.

  • 5.Consulting and Training-Our services include personnel training and the selection of the whole Hopetech products, accessories and documentation.

  • 6.Order Process-After you select the proper model with the support of our sales representive. After we receive your P.O., we will arrange the production or delivery. Arrange your payment 3-5 days before the goods is shipping out.

  • 7. Check Order Status-To check the status of your order, contact the your sales representive or at: [email protected];
    To place an order by email to [email protected].

  • 8. Support-If you are seeking technical support on any level, or parts, manuals, please contact us by email at [email protected] for additional details.

  • 9. Delivery Date– Inventory products will be delivered within 5-7 days after receipt of deposit;
    Products requiring new production of common materials, usually within 15-20 days;
    Products requiring new production of special and rare materials, usually within 30-40 days.

  • 10. Customize Service-There are many models in our company, which can support customization. Tell us your special needs and we can offer you the tailor-made solutions.

  • 11. Warranty Inforamtion-Each equipment is warranted for a period of 1-2 year (different products) unless otherwise stated. Extended warranties may be purchased for most reconditioned equipment. Ask your Account Executive for details.

    This is a general statement of warranty policy and is not complete. For a complete statement, including further limitations, contact Hope Instrument sales department.

  • 13. Return Policy-To ensure prompt handling, all returns must be authorized except for rental returns. Equipment ordered incorrectly may be subject to a 20% restocking charge. Some special order items may be non-returnable.

  • 14. Payment Terms-100% T/T payment in advance in general. For special case for your convenience., we may accpet the payment via Paypal, Wechat, Alipay, Credit Cards.